ITIL is the collection of best practices of IT service management
It can be implemented to any IT orgnization
ITIL focus on management of IT services
In IT lifecycle, 70-80 % of time & cost is spent on operational phase
ITIL does not dictate to any orgnization , what you “should” do
It provides series of options & deciplines which can be implemented by each organization as per their needs & requirments
ITIL does not required completely new ways of thinking & acting – It provides structured context for existing methods & activities to increase quality of services
Service Delivery – Setting up agreements & monitoring targets
Service Support – Delivers services as per specifed in agreements
It can be implemented to any IT orgnization
ITIL focus on management of IT services
In IT lifecycle, 70-80 % of time & cost is spent on operational phase
ITIL does not dictate to any orgnization , what you “should” do
It provides series of options & deciplines which can be implemented by each organization as per their needs & requirments
ITIL does not required completely new ways of thinking & acting – It provides structured context for existing methods & activities to increase quality of services
Service Delivery – Setting up agreements & monitoring targets
Service Support – Delivers services as per specifed in agreements
